At Raffle Eswatini, customer satisfaction is our priority. We want to ensure that all participants have a fair and transparent experience. Please read our refund policy carefully to understand your rights and obligations.
Once a raffle ticket has been purchased and the transaction has been confirmed, it is considered final. No refunds will be issued for completed entries, as participants will be eligible for the prize draw.
If a raffle event is canceled or postponed for any reason before the scheduled draw date, participants are entitled to a full refund of the ticket price. Refunds will be processed automatically to the original payment method used during the purchase.
In the event of:
Participants may request a refund by contacting our support team at support@mcvillan.org. Refund requests for these cases must be made within 14 days of the purchase date.
Refund requests will be processed within 7-10 business days of receiving a valid request. Refunds will be issued back to the original payment method used during the purchase. In cases where the original payment method is no longer valid, we may request additional details to process the refund.
Raffle Eswatini reserves the right to disqualify any participant who violates our Terms & Conditions. Disqualified entries are not eligible for refunds.
For any questions regarding our refund policy, or to request a refund, please contact us at: